Thank you for shopping with Cozivanapuzzle. We are committed to providing a smooth and reliable shopping experience. Please read our shipping policy below.

1. Processing Time

All orders are processed within 1-5 business days after payment confirmation.

Please note:

• Personalized/customized items may require additional processing time due to their unique production process.
• Orders placed on weekends or holidays will be processed on the next business day.

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2. Shipping Time

After your order has been processed, estimated delivery times are:

United States 🇺🇸

Standard Shipping

• Estimated Delivery: 7-15 Business Days

Other Countries

International shipping times may vary depending on your location and local customs procedures.

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3. Shipping Cost

Shipping fees are calculated automatically at checkout based on your delivery address and order details.

We offer:

• Free shipping on qualifying orders
• Promotional shipping discounts may be available during special events

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4. Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please allow 24-72 hours for tracking information to update after shipment.

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5. Shipping Delays

While we do our best to ensure timely delivery, shipping delays may occur due to:

• Weather conditions
• Customs inspections
• Carrier delays
• Incorrect shipping information

Although we cannot control these situations, our team will always do our best to assist you.

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6. Incorrect Address

Customers are responsible for providing accurate shipping information.

Please contact us as soon as possible if you need to update your address before your order is shipped.

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7. Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact our customer support team within 7 days after delivery.

Please provide your order number and relevant photos so we can assist you.

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8. Contact Us

If you have any questions regarding your order or shipping, please contact us:

Email:
xianshenhe387@gmail.com

Our customer service team will reply within 24-48 business hours.