Politique d’expédition

Thank you for shopping with Cozivanapuzzle. We are committed to providing a smooth and reliable shopping experience. Please read our shipping policy below.

1. Processing Time

All orders are processed within 1-5 business days after payment confirmation.

Please note:

  • Personalized/customized items may require additional processing time due to their unique production process.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Time

After your order has been processed, estimated delivery times are:

United States 🇺🇸

Standard Shipping

  • Estimated Delivery: 7-15 Business Days

Other Countries

International shipping times may vary depending on your location and local customs procedures.

3. Shipping Cost

Shipping fees are calculated automatically at checkout based on your delivery address and order details.

We offer:

  • Free shipping on qualifying orders
  • Promotional shipping discounts may be available during special events

4. Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please allow 24-72 hours for tracking information to update after shipment.

5. Shipping Delays

While we do our best to ensure timely delivery, shipping delays may occur due to:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • Incorrect shipping information

Although we cannot control these situations, our team will always do our best to assist you.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

Please contact us as soon as possible if you need to update your address before your order is shipped.

7. Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact our customer support team within 7 days after delivery.

Please provide your order number and relevant photos so we can assist you.

8. Contact Us

If you have any questions regarding your order or shipping, please contact us:

Email:
xianshenhe387@gmail.com

Our customer service team will reply within 24-48 business hours.